Primary objective of the job:

·        The Director of Clinical Services will provide strategic leadership and direction to the multidisciplinary clinical services team through a process of strategy development, planning, reporting and monitoring of the activities of divisions and sections across the facility.

·        To establish and maintain a quality management framework within the Millennium Heights Medical Complex (MHMC) geared towards quality service delivery, compliance with quality standards, and customer satisfaction.

·        The Director of Clinical Services is responsible to the Chief Executive Officer for the clinical organisation of the medical complex and for the supervision of the clinical care given to all patients.

·        The Director of Clinical Services is responsible for liaising with and maintaining effective relations with the other healthcare facilities, providers, internal and external consultants both locally and abroad, community organizations, and governmental agencies.

Number of persons managed/supervised and their positions:

·        Direct reports as per approved Organizational Structure

Main Duties and Responsibilities:

·        Manages the Clinical Services Department through the implementation of the strategic objectives, developing annual work programmes, establishing SMART targets and directing the allocation of resources.

·        Leads and manages direct reports through target setting, monitoring and appraisal of clinical senior management performance, coaching and mentoring.

·        Provides technical advice and guidance to the Chief Executive Officer on policies and practices, budget priorities, employment and allocation of clinical staff.

·        Develops medical and clinical policies and protocols geared towards addressing quality of care, clinical and medical standards of practice at the hospital.

·        Responsible for overseeing clinical audits and submits quarterly reports on clinical service performance to the Chief Executive Officer for review and to guide sound decision making.

·        Works collaboratively with the direct reports to develop a culture of clinical quality and clinical governance.

·        Reviews and/or designs a Quality Management framework and guides the development of an implementation strategy to achieve continuing quality improvement in all aspects of medical care.

·        Reviews and updates all existing protocols, guidelines, standards for every clinical care and service area at the facility and provides assistance in developing new protocols and guidelines.

·        Ensures processes are in place for medical risk management and are functioning effectively.

Performs any other job-related duties as may be assigned.

Academic qualifications and experience required for job:

·        Must be a Registered Medical Practitioner, however appointment to this post is contingent on registration with the Medical and Dental Council of Saint Lucia

·        Masters Degree plus five [5] years’ experience in a senior medical or management position

OR

·        Bachelors Degree plus Post Graduate Degree plus seven [7] years’ experience in a senior medical or management position

Knowledge, Skills and Abilities

·        Expert level knowledge of medical and clinical protocols and practices and an understanding of their various roles within the facility.

·        Intermediate level knowledge of, and ability to analyze and interpret the Millennium Heights Medical Complex Act, Departmental Guidelines, Standard Operating Procedures and policies, staff rules and regulations, Estimates of Expenditure, the Saint Lucia Constitution, Labour Act, and the budgetary process.

·        Advanced oral and written communication skills and expert listening skills.

·        Advanced administration and management skills with the ability to provide strategic guidance, planning and resource allocation; strong leadership and motivation techniques and the ability to coordinate people and resources.

·        Decisiveness, soundness of judgments and clarity in issuing directives.

·        High level of emotional intelligence in the conduct of duties.

·        Ability to establish and maintain effective working relationships and linkages with associates and internal and external clients and stakeholders.

·        Advanced computer literacy skills; ability to manipulate software applications such as word processing, spreadsheets, databases and presentation programmes.

·        Advanced organizational skills.

·        Advanced problem-solving, conflict management and decision-making skills, and ability to manage time in a fast-paced environment, meet deadlines and remain calm under intense pressure.

Functional Skills:

Key: C: Critical I: Important D: Desired

• C Attentive to detail
• C Self-motivated and result-oriented approach to work
• C Strong organizational skills
• I Ability to multi-task and deliver against competing priorities
• C Ability to build strong relationships and work as part of inter-disciplinary teams
• I Ability to strive in a fast-paced and demanding service environment
• C Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• C Confidentiality and trustworthiness.
• C Initiative and resourcefulness in the conduct of duties.
• I Strong communication (oral and written) and interpersonal skills.
• I Ability to relate to a diverse working environment.

BUSINESS SKILLS

• I Computer Literate in a Microsoft Suite (Word, Excel, Power Point, Outlook, etc)
• I Report / business Writing Skills
• I Supervisory Skills