JOB TITLE: HOUSEKEEPING MANAGER

DEPARTMENT: HOUSEKEEPING

REPORTS TO (TITLE): HEALTH SERVICES MANAGER

Primary objective of the job:

Responsible for the direction and operational control of the Housekeeping Department through the effective application and enforcement of policies, standard operating procedures, and sound management principles to ensure the cleanliness and sanitization of all areas of the facility.

Number of persons managed/ supervised and their positions:

· Directly reports as per the approved Organisational Structure.

Main Duties and Responsibilities:

· Responsible for managing the execution of the housekeeping activities.

· Organises, supervises, and coordinates the activities of the Housekeeping Department in accordance with departmental/ hospital procedures, to ensure the maintenance of a clean and sanitary environment at MHMC.

. Assists in the review and development of policies and procedures in collaboration with the Health Services Manager.

· Liaises with the clinical team and other relevant staff in the development of work plans.

· Prepares Quarterly Work Plans of proposed activities to be undertaken by the Housekeeping Department and supervises the implementation of these plans.

· Enacts measures to ensure that work schedules for Domestic Assistants are equitable.

· Manages performance of housekeeping supervisors and counsels domestic assistants on job performance; and motivates, coaches and provides leadership, discusses grievance matters, complaints and implements approved disciplinary measures when required.

· Conducts employee performance appraisals on a timely basis according to established procedures to encourage and manage improvement in work performance.

·  Keeps records of employee attendance, punctuality and absences.

· Regularly inspects work being performed and ensures that standards are being maintained.

· Maintains an inventory of housekeeping supplies and equipment, including linen and bedding.

· Maintains a reasonable stock levels of cleaning materials and equipment for use by the staff to ensure a consistent level of cleanliness and sanitization.

· Submits requisitions for housekeeping supplies and equipment as required and verifies orders upon receipt.

· Reports items that are damaged/faulty and require repair and initiates work orders to include repairs of windows, doors, plumbing and electrical equipment.

· Ensures appropriate utilization of Incident Report Forms when necessary.

·  Collaborates with the Health Services Manager and other relevant subject matter experts for on-job training for new and current staff to ensure familiarisation with established cleaning protocols, processes and procedures at the facility.

· Coordinates with the Plant and Facilities Manager in the development and implementation of a preventative maintenance program for housekeeping equipment.

·  Attends Heads of Department meetings on a regular basis to give updates on the operations of the Housekeeping Department.

· Ensures familiarisation with approved plans (Mass Casualty Management, Hurricane Response, Emergency Disaster Management, etc.) and trains departmental staff accordingly.

· Keeps abreast of newer methods/developments, techniques, equipment and materials in the field to contribute to the overall operation of the department.

· Develops and maintains a manual and electronic database of receipt and distribution of uniforms and supplies to housekeeping personnel to facilitate accountability for resources.

· Convenes periodic staff meetings to provide officers with updates on housekeeping matters, reinforce training and discuss staffing issues to promote good work ethics, professionalism, team building and development.

· Makes recommendations to the Health Services Manager on matters related to the improvement of the Housekeeping Department.

· Submits monthly reports on the performance and functioning of the Housekeeping Department to the Health Services Manager.

·  Performs any other work-related duties as may be assigned by the Health Services Manager - or the Director of Administration from time to time.

Academic qualifications and experience required for the job:

·  Bachelor’s degree in hospitality management, hotel management or other related discipline

· Minimum three (3) years’ post qualification work experience preferably from a healthcare/ hospitality environment.

· Extensive knowledge of environmental services (EVS), including detailed cleaning processes and a wide range of cleaning supplies and equipment.

Knowledge, Skills and Abilities:

· Demonstrated knowledge of, and compliance with Policies and regulations, Departmental Guidelines, Standard Operating Procedures and policies.

· Strong leadership and management skills, including the ability to lead and motivate a diverse team, resolve conflicts, and manage multiple priorities effectively.

· The ability to prioritise, plan, direct and allocate time to perform several departmental activities collectively and respond efficiently and effectively.

· Demonstrated ability to manage people related issues including, performance management, discipline and grievance. 

· Demonstrated ability to exercise good judgement and initiative in cases of emergency situations.

· Demonstrated ability to effectively communicate with administration, medical staff, and all Heads of Departments to relay information pertaining to assignments and to ensure that clear directions and desired outcomes are understood.

· Demonstrated application of job knowledge and/or technical expertise relevant to the job.

· Demonstrated accuracy, attention to detail, neatness and effectiveness of work assigned.

·  Demonstrated willingness to accept the responsibility and authority of the post; taking action and making sound decisions on matters associated with the post.

·  Demonstrated ability to effectively relate to internal and/or external clients; displaying respect, fairness, courtesy and consideration of client needs.

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

·  Demonstrated oral, aural and written communication skills.

· Demonstrated ability to analyze information, factors and alternatives to situations and problems to arrive at logical conclusions and implement appropriate solutions to ensure completion of assigned tasks.

· Demonstrated level of emotional intelligence in the conduct of duties.

· Demonstrated time management skills; punctuality and presence for work, meetings and other official activities.