MILLENNIUM HEIGHTS MEDICAL COMPLEX

Annex B- Job Profile

 JOB TITLE: HOUSEKEEPING SUPERVISOR

DEPARTMENT: HOUSEKEEPING

REPORTS TO (TITLE): HOUSEKEEPING MANAGER

Primary objective of the job:

Responsible for the direction and supervision of the domestic assistants and porters through an effective application and enforcement of close supervision, hospital policies, standard operating procedures and sound management principles to ensure the cleanliness and sanitisation of all areas of the Hospital.

Number of persons managed/supervised and their positions:

• Directly reports as per the approved Organizational Structure.

Main Duties and Responsibilities:

• Responsible to manage the Domestic assistants and Orderlies’ activities during the shifts as scheduled.
• Organize, supervise, and coordinate the activities of the Housekeeping Department in accordance with departmental/ hospital procedures, to ensure the maintenance of a clean and safe environment at OKEUH.
• Provide training to all the domestic assistants and orderlies in terms of cleaning practices.
• Prepare work plans and establish work schedules for the Domestic Assistants and Orderlies to ensure equal distribution of the workload and revising schedules as required.
• Counsel Domestic Assistants and Orderlies on job performance and discipline.
• Schedule the roster for the Domestic Assistants and Orderlies.
• Ensure the patient’s rooms, wards, ICU and OT is cleaned on a regular basis.
• To visit every patient’s room on a daily basis to ensure that the cleaning is done as per schedule.
• Keep records of employee attendance, punctuality, vacation and sick leave.
• Ensure safe working conditions in assigned areas and ensure the use of Incident Forms when necessary.
• Collaborate with the Manager- Housekeeping Services for on-the-job training for new and current staff, to ensure familiarization with established cleaning protocols, processes and procedures at the Hospital.
• Coordinate with the Hospital’s Engineer to ensure that a preventative program is in place for housekeeping equipment.
• Familiarize himself or herself with the Hospital’s Emergency Disaster Plan and train the Domestic Assistants accordingly.
• Remain alert for newer methods, techniques, equipment and materials to improve the overall operation of the department at reduced costs.
• Responsible for the health and safety of the housekeeping staff and liaise with the nursing and medical staff for the daily execution of assigned tasks.
• Develop and maintain a manual and electronic database of receipt and distribution of uniforms and supplies to Housekeeping personnel to facilitate accountability for resources.
• Convene periodic staff meetings to provide officers with updates on housekeeping matters, reinforce training and discuss staffing issues to promote good work ethics, professionalism, team building and development.
• Perform any other work-related duties as may be assigned by the Manager Housekeeping.

Academic qualifications and experience required for the job:

• Certificate/Diploma/Associates Degree in Hospitality Management or other related area.
• Minimum three (3) years’ work experience preferably from the healthcare/hospitality environment.

Knowledge, Skills and Abilities

• Ability to build strong relationships and work as part of inter-disciplinary teams.
• Strong communication (oral and written) and interpersonal skills.
• Strong customer orientation
• Training and leadership skillset.
• Ability to plan & organize one's work schedule effectively.